# Support
How to get help with Skybox AI and the Blockade Labs API.
# Product and account
- Email support@blockadelabs.com
- Submit a request (opens new window). For a locked-out login, choose I don't have access to my account, use the email on the account, and have a previous receipt ready (date, amount, and payment method). Leave the full card number off the form
- Discord
#support(opens new window) in the Blockade Labs Discord (opens new window) - Status: status.blockadelabs.com (opens new window)
# If the site will not load
Some countries block AI services at the firewall. The web app and API may not open on those networks. Purchase and access are also unavailable where US sanctions prohibit them. See Can I use Skybox AI from every country?.
Our outages are on status.blockadelabs.com (opens new window).
# Docs
- Security and privacy: API keys, data residency, privacy contacts
- FAQ: plans, billing, tools, exports, API, account, access, moderation
- Web App docs: create, remix, history, projects, and how-tos
- Guides: prompting, Remix, Edit, Image2Pano, and styles
- API docs: authenticate, generate, exports, SDKs
- Pricing and limits: plan comparison, credits, concurrency, academic licenses
- Roadmap: firm priorities (and an honest note on timelines)
# When you contact support
Include:
- Generation ID (for example
Generation #123456) when the issue involves a generation - Approximate time (UTC if possible)
- Endpoint or product surface (Web App vs API)
- What you expected vs what happened
Do not paste your full API key. A redacted key prefix is enough if needed.